Contact Avalon Water Restoration

What should you do before the crew gets to your Avalon home?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Find the main shutoff before you do anything else with the water, since closing it stops a supply line leak in a minute or two.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What questions come up on the first call?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Where the water is coming from, and whether it's still running.
• Whether the water came from inside the house or from outside.
• If more than one floor is affected.
• Whether this happened overnight or in the last hour.
• The name of your insurance company, if you've already decided to file.
• If there's a dog or other pet the crew should know about.
• If any outlets or appliances are in the water.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens when the crew gets to your Avalon home?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Why do the age and layout of your Avalon home matter on the call?

Older homes and newer ones leak in different places, and the crew plans the visit around what you tell us. The age of your house and what it sits on decide where the crew looks first, so mention both when you call. If you're not sure about any of it, the crew will check when they arrive.

What parts of Avalon and nearby towns do we cover?

This number covers all of Avalon.

We also take calls from nearby Saxony, Tanglewood, Limestone Springs, Sandstone, Sandstone Lakes, Britton Falls, Somerset and Hawthorns. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration.

What should you know before you call?